Up: [[Thinking]] Created: 2022-06-02 Change researchers Robert Keegan and Lisa Laskow talk about ‘mental complexity’ to describe what we need in order to overcome our resistance to change. Their argument is that we need to be **persistently** frustrated or caught in some problem or puzzle, that we **care about**, and that makes us **feel the limits** and inadequacy of our current way of knowing. And then we need **sufficient supports**, internal or external, so that we aren’t overwhelmed by the mental conflict (I relate this to the anxiety that keeps us out of [[Flow]]), or able to escape and claim business as usual. > [!User] Robert Keegan and Lisa Laskow in *Immunity to Change*